The Company
A major ecommerce organisation with over half a million regular customers in the UK alone, they hold innovation at the heart of the business. Their year on year growth percentage is far superior to competitors and as such there couldn’t be a more exciting time to become a part of this industry-disruptor.
The Role
The research team is expanding to keep pace with the company’s growth and there is a need to understand their customers better, to succeed in delivering more of what matters to them.
They are looking for an inquisitive individual who can plan and manage consumer and customer research projects, and then can analyse the output and turn this into actionable insights and recommendations to grow market share through acquisition and existing customer growth.
The research team is part of the customer insight function and as research executive, you will be responsible for setting up, managing and executing some of the projects the team owns. You will be one of the biggest advocates of the customer voice in the wider business.
The Individual
- A good knowledge of quantitative research methodologies
- First-hand experience designing, recruiting, sampling and analysing research with close attention to detail
- Experience with customer satisfaction and brand tracking surveys
- Ability to work in a hypothesis-led way to break down problems and generate recommendations based on survey findings
- A proactive and enthusiastic approach to conveying customer and consumer insights
- Strong preference for agency experience
Job Owner: d.prosser
