This rapidly growing marketplace app, headquartered in central London, have more than 20 million registered users in over 140 countries. Heavily utilised by millennials, in the US they have grown 300% over two years.
Their mission is to empower the next generation to transform fashion, and their team are dedicated to serving the needs of their global community.
To support their mission, they have set up a new customer experience product team, whose primary goal is to develop a best-in-class self-service help and dispute experience for every user.
You will join the cross-functional CX team, working closely with the product manager and with other key stakeholders business-wide to evaluate the effectiveness of current strategies and workflows. This person will be expected to perform and communicate impactful analyses to improve the customer experience and influence the CX roadmap.
Tools used within the role include SQL, Excel and Looker.
- An analytical mind with good problem solving skills
- Commercial awareness
- Strong proficiency in SQL and the ability to work with large datasets
- Experience working in analytics, ideally within an operational environment
- Ability to communicate complex problems and analysis with a variety of stakeholders (some non-technical)
Job Owner: d.prosser