An exciting opportunity within my client’s esteemed account management team, you’ll contribute to supporting, managing, and nurturing relationships with clients in the food industry.
As a customer success manager, you’ll be responsible for handling client accounts, addressing their inquiries, conducting regular account evaluations, promoting application usage, and fostering enduring partnerships. We seek a technically adept, intelligent, and organised individual with a background in customer account management.
We offer the successful candidate a chance to advance their skills in the IT sector, with rewarding prospects, in our dynamic and contemporary enterprise.
Ideal candidates will demonstrate a passion and proficiency in computer software and systems, with experience in customer interaction and/or account management, whether in-person or over the phone. Enthusiasm and a polished demeanour are essential traits.
Key Responsibilities:
- Manage all client requests
- Cultivate robust business relationships with key accounts, meeting crucial key performance indicators (KPIs) and conducting routine account assessments
- Oversee client upgrades to ensure efficient utilisation of new features
- Prepare and facilitate client training sessions to ensure comprehensive support
- Contribute to software testing and Agile quality assurance (QA) processes, offering detailed feedback and improvement suggestions
- Analyse and resolve complex business challenges efficiently for both internal and external stakeholders
- Contribute to the development and evolution of the product
This position allows for flexibility to work remotely or in office – in Lincoln, but regular travel to client sites within the UK is a must.
Key Skills:
- Experience in managing customer accounts/project management
- Self-motivated, highly organised, and effective time manager
- Exceptional analytical skills with meticulous attention to detail
- Eagerness to learn and adeptness at grasping new concepts
- Proficiency in spreadsheet software (particularly Excel) and databases
- Professional, articulate communication skills across all levels
- Understanding of the technical support role requirements
- University educated
Job Owner: p.ashworth
